Oh, The Mysteries of the CTA

By Margaret Lyons in News on Mar 11, 2008 4:25PM

The CTA is looking for "mystery shoppers" to help keep tabs on all the grody, awful stuff that goes down on the buses and trains. Everybody's got his or her go-to CTA story, but now you can use your powers of observation not just for good but for awesome, too. The CTA wants help evaluating its service on five "core values:" safety, cleanliness, punctuality, courteousness and efficiency. Wait, pee smell isn't a core value?

Anyway, to become a mystery rider, send an email to mysteryshopper@transitchicago.com. We did, and so far...nada. The CTA says it'll "use this information as a tool that fosters change. The information gathered through Mystery Shopping will be integrated into the CTA decision making process and used to track accountability and performance."

Click the image for a full-size version of the flier we got on the El this morning.

Update: We heard back! This is the survey card mystery shoppers will fill out.