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Fallout from Tuesday's Blue Line fiasco continues as the CTA investigates what exactly went wrong. And the CTA employee who yelled at passengers and called them "stupid" is facing disciplinary action. (Boy are we glad we don't get in trouble for calling CTA passengers stupid. Because lord, we have seen some stupid shit on the CTA. Like the lady on the El with a mug of coffee—not a travel mug, just a regular mug with no lid or anything. WTF are you thinking, mug lady? And that's just the first story that came to mind!) Anyway,
"We're still doing a review of the situation and going over what worked and what didn't work," said CTA President Ron Huberman. "We're interviewing all of the folks that were on the ground there." He has acknowledged that the CTA didn't communicate properly with customers.
The bad news is that it took a major debacle for the CTA to decide to improve its customer communication. But if this is the end of "we will be standing momentarily while [garble, garble, what static sounds like when it fights itself]..." announcements, that's a really good thing. Right? [S-T, photo by Ankylosaur]
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Um, what happened to Commentor of the Month. I realize I am never going to win, due to the Cabal of Writers that Hates Me on the Secret Message Board which WE can't see...
but really, what happened to that feature?
I've seen mug lady! Who even thinks of that?
The president's office called me and apologized. I explained what happened and they told me that they were going to fix it.
CTA improving its customer communication; this explains why the speaker on my red line train this morning was deafeningly loud?
I couldn't help but think it was related to the blue line events of the previous week while I sat and thought of my presently deteriorating hearing in the frequency of the hissing garbled overdriven CTA speaker. Or it was just a random weekly crappy CTA experience that I wouldn't have even thought of had this not been in the news.
lol @ Blue Line story that doesn't use a picture of the Blue Line.
all they have to do - all they have to do - is say what's going on. i realize they don't want to start a panic, they don't want to say something that might not be thought out or ongoing, but just give us something. guaranteed if an operator had come over the PA, even with the delay, people would not be raising this huge stink.
The announcements on the red line have been nearly excessive.
Maybe I don't ride the trains enough to know, but from my experience the "announcements" on buses are more numerous, and more useless. I like to spend my mornings on the 148, stuck in Lake Shore Drive traffic, reading a nice book. It's hard to do that when every 3 minutes the stupid speakers erupt with an ad encouraging all us riders to get a CTA ChicagoCard - which most of us already have anyway. Either that, or they're "warning" us about the Brown Line construction project - which we also already know about as it's been going on for years, and which if we're on the 148 bus we probably don't care a lot about anyway. (Please, CTA, stop the "announcements" on the buses!)
"but from my experience the 'announcements' on buses are more numerous, and more useless."
"Vandalism costs the CTA over $3 million a year". Hear that taggers?
"please be considerate of other passengers when talking on your cell phone or using electrical devicees" chances are, they don't hear that message.
"This is Blue Line run #642." who keeps track of this?
"Doors open on the left at Logan Square." just in case you don't panic when the door won't open to a cement wall.