Chicagoist: CTA Responds To Mystery Shoppers

Spook

Thu, 29 May 2008 13:50:17 -0600

So that's where all those West bound Kimball buses are! Tooling the Mystery Shoppers around the city at night, instead of making sure I don't have to walk a mile from the el( wondering if it will crash) to get home to feed my dog after a 13 hour day!

sparky

Thu, 29 May 2008 12:59:02 -0600

I got the mystery shopper report last night. All I could do is laugh. My mystery shopping response was anythig but nice. I would love to see the raw data.

ophmarketing

Thu, 29 May 2008 11:56:51 -0600

What city's train system were those 76.4% and 78.2% of people riding? The Washington DC Metro? Must be, because there's sure as hell nothing clean, well-signed, or well-communicated about CTA trains.

lamgray

Thu, 29 May 2008 11:47:54 -0600

They are either picking certain people to mystery shop kindly. . .or they don't have anyone that can do math. . that is ridiculous.