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This week’s “What’s Your Problem” has a frustrating story we can all relate to: an elderly widower tries to change the billing cycle of his utilities to match his cash flow. Social Security checks arrive on the third; utilities were due on the first. All the utilities quickly responded by changing the billing cycle, except for Comcast.
He said he called repeatedly for months and got conflicting stories from Comcast's customer service representatives. In September, he called yet again and was finally told Comcast could make the switch without a disruption in service. But days later, someone else from the company called and again told him his Internet would have to be turned off.A frustrated Sternberg blew his stack. "I am sorry to say I lost my temper and told him off," Sternberg said. "I did not swear, but I have a fairly good vocabulary and I really amazed myself on how well I did tell him what I thought of Comcast."
"After I told him off, he said, 'Thank you for choosing Comcast,' " Sternberg said. "They're very strange people to deal with."
Go Sternberg! As is always the case, “What’s Your Problem” got Sternberg's problem solved, and a Comcast spokesperson chalked it up to a “miscommunication about what he was looking to accomplish.”
Isn’t that always the case?
Apollonia on the Cable Box by apollonia666.
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There is no need for cable TV anymore. If you just get cable internet, you can watch any tv show you'd like through bit-torrent and sites like hulu and fancast.
One time comcast 'enrolled' me automatically into a test program where they were bill me AFTER my usage (generally it's before). So, this left me where I had no cable bill for a month, and then the next month I was double billed.
Then the program ended a few months later, and I was doubled billed again to get me back on track of the regular paying standard. I'm also pretty sure there were no two months that had the same billing statement. I couldn't figure out how a fixed price plan could change so often.
I'm hardly a Comcast apologist, but couldn't he have just switched to AT&T if he wasn't happy with Comcast's service, or maybe just budgeted knowing that bill was due at the end of the month? Neither his cashflow nor the amount of his bill would be different. Was it worth calling for months over? It sounds like Mr. Sternberg has a lot of time on his hands.
But what company really cares if you pay two days late?? They probably wouldn't even have assigned him a late fee...
Not surprised. We switched from Comcast to DirectTV years ago because of similar problems. We had tried no less than four times to switch to automatic billpay but Comcast could never get it done. When our bill was last for only the second time in 12 years, we called them the next day and were on the phone with them when they turned off our cable. We were told it would another week to two weeks before they could turn if back on again. ... When they had turned it off when we were on the phone with them. It boggles. They would call to ask if we wanted to switch back and didn't understand no, their service sucked.
In the end, I'm glad that Comcast screwed up. We've had DirectTV ever since (because it took them one day to show up after we first ordered our box to install the dish) and we've been nothing but happy with them.
That's a siamese mix or I'll eat my hat.