Battling the Cable Company

This week’s “What’s Your Problem” has a frustrating story we can all relate to: an elderly widower tries to change the billing cycle of his utilities to match his cash flow. Social Security checks arrive on the third; utilities were due on the first. All the utilities quickly responded by changing the billing cycle, except for Comcast.

He said he called repeatedly for months and got conflicting stories from Comcast's customer service representatives. In September, he called yet again and was finally told Comcast could make the switch without a disruption in service. But days later, someone else from the company called and again told him his Internet would have to be turned off.

A frustrated Sternberg blew his stack. "I am sorry to say I lost my temper and told him off," Sternberg said. "I did not swear, but I have a fairly good vocabulary and I really amazed myself on how well I did tell him what I thought of Comcast."

"After I told him off, he said, 'Thank you for choosing Comcast,' " Sternberg said. "They're very strange people to deal with."

Go Sternberg! As is always the case, “What’s Your Problem” got Sternberg's problem solved, and a Comcast spokesperson chalked it up to a “miscommunication about what he was looking to accomplish.”

Isn’t that always the case?

Apollonia on the Cable Box by apollonia666.