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Around Town Fridays: Scenes from the CTA

Here's an email from a reader who was in town visiting friends and family who recounted a recent experience taking pictures on CTA property.

"I entered the Adams/Wabash station, took some photos, paid my fare and proceeded to one of the platforms. I was about to take a photo when a CTA employee exiting a turnstile immediately told me to stop taking photos. I complied with his request and politely asked why he requested me to stop. The employee stated that no photography of trains or stations was allowed, lifted his radio, and told me he was going to call the police on me. I stated that I thought the CTA rules allowed photography and asked him to check the policy. He told me to “leave his station” immediately or he would call the police. I asked to speak with the station manager and he told me he was the manager of all the downtown stations.

"I asked the employee to identify himself and he stated that I could take his employee number. He pointed to the number on his hat and as I attempted to read it and write it down he turned up his head to obscure the number. The employee was taller than me and I strained to read the number. He proceeded to taunt me because I couldn’t read the number. He raised his radio again as if the call the police and I proceeded to walk out of the station. As I exited he finally gave me his employee number.

"My actions were completely within the bounds of the CTA Photo and Video Policy. I was using a had-held camera and shooting photos for personal non-commercial use. I was not impeding foot traffic or interfering with station operations. I was polite at all times. Other CTA employees observed me taking photos the same day and none raised any objections.

"The employee’s actions and manner were needlessly rude and threatening. His behavior in obscuring his employee number was childish and insulting. Not only was he wrong about the policy, but threatening me with the police and ejecting me from station after I paid were completely unnecessary. If the employee in question is really a manager, he should adhere to CTA policies and not make his own capricious rules while abusing paying transit users."

The reader went on to point out his experiences with CTA personnel are generally positive, with this one exception. Regular contributors to our site's Flickr pool can also relate similar stories. The "L" system is one of the most popular subjects of our readers. Today's gallery is dedicated solely to shots from that.

We suggest you either bookmark CTA's photo and video policy on your smart phones, or print it out and have it at the ready in case you ever have a similar experience.

If you're a flickr user and wish to have your photography considered for "Around Town" or other Chicagoist features, please tag your photos with "Chicagoist" and enter them into our flickr pool.

Contact the author of this article or email tips@chicagoist.com with further questions, comments or tips.

Comments [rss]

  • Here's the follow-up I received from the CTA:

    ************************
    We apologize for the unfortunate
    incident that occurred with our customer and we are in the process of
    taking the appropriate corrective action in order to prevent this type
    of incident in the future. The Customer is allowed
    to take photos using portable cameras. The only 2 restrictions are that
    the photos are taken in a safe manner and a tripod is not constructed
    on our property.
    Again we apologize for this incident.

    CTA FEEDBACK TEAM
    ************************
    If they send a reminder to CTA employees about the lawful practice of photography in the system, I feel like it was worth the effort to file a complaint.  I urge anyone who has an issue while following the policy to file a complaint with the CTA.

    The employee in question should also be sent to charm school, forced to wear a pink tutu, and serve cupcakes to transit riders for the month of September--in case his manager is reading this.

  • I contacted the CTA after the incident and will post any follow-up.  I agree--the policy is easily vague enough that it seems like you can be stopped on the slimmest of pretexts.  I briefly considered letting him radio the police, but wasn't sure who would show up--a transit cop?  A Chicago cop?  The chances of either of them siding with me seemed slim to none and I had no intention of being processed, locked up, and released with no charges.  More than likely, the cop would have ordered me out of the station and the end result would have been the same.

    I encourage people to visit the Adams/Wabash station and take photos.  Not as a protest, but because I think the architecture and design of the station is interesting.  But, as Chuck mentions--bring a copy of the CTA Photo and Video policy.

  • csc3

    Please follow-up and don't let them get away with this.

  • ChicagoD

    FYI, there is no separate transit police force. They are all C.P.D. Not sure if that really matters, but it is so. Personally I doubt that the CTA employee would really have called the police, and that he would have been interested in "detaining" you while waiting for them.

  • Navin_Johnson

    CTA personnel may evaluate the actions of a photographer or a
    videographer, and if a determination is made that the actions of a
    photographer or videographer are not in compliance with any applicable
    rule, CTA personnel may terminate the permission granted by this policy.

    This part seems like a kind of catch all clause so that they can do whatever they want.

  • Navin_Johnson

    So did the person contact the CTA to complain?  If so a follow up on what eventually happens would be interesting to post here.

  • ChicagoD

    Or let him call the police. It is amazing how disconcerting it can be for people when they threaten to call the police and you say sure, no problem.

  • DROOO1

    nice. i like that this was addressed.

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