We are all "Bitch Dogs" today

By Chris Karr in Arts & Entertainment on Aug 17, 2005 2:41PM

Comcast must really hate the fact that they are doing business in Chicago.

After yesterday's news about Comcast shafting analog cable Sci-Fi viewers, today the Tribune is reporting on an incident where a Comcast employee changed a customer's name in their records to "Bitch Dog" after she complained about problems she was having with her new digital cable box. In addition to letting the slur slip out on her bill, in over forty customer service calls, Comcast employees put LaChania Govan on hold indefinitely, disconnected her, and transfered her over to the Spanish help line - despite the fact that she doesn't speak Spanish. After speaking to a Comcast supervisor about the problem, she cancelled the service despite the offer of two free months of cable.

Chicagoist salutes you, LaChania.

For the life of us, we can't figure out why Comcast is having so many problems not being jerks to their customers. It shouldn't be a surprise that consumers want steady reliable service, not to be drowned in advertising, and not to be jerked around when there is an inevitable problem with the service. Digital cable is nice - forcing it down people's throats and slurring them when they have problems with the cable company's equipment is not. It's almost as if Comcast's quasi-monopoly status makes them think that they're entitled to consumers' money. The only thing Chicagoist thinks that Comcast is entitled to at the moment is a swift kick to their collective nuts for being such a pain in our collective arses.