Macy's Shoppers Pleased More with Service

By Tim State in News on Feb 24, 2008 10:25PM

While the Field’s Fans are too busy protesting poor customer service at Macy’s as they long for the days of Marshall Field’s, customer satisfaction for shopping scabs has increased. An annual University of Michigan Study ranking shopper satisfaction among discount and department stores and supermarkets reported Macy’s saw a 5.6% increase in customer satisfaction, ending with a score of 75 out of 100 points. Nordstrom tops the list with a score of 80, only five points between the two. The Sun-Times reported:

Macy's credited its 5.6 percent jump in customer satisfaction to the retailer's "My Macy's" efforts, aimed at building the national Macy's brand one customer at a time, a company spokesman said.

Meanwhile, Macy’s announced they would be closing by the end of the month the art galleries at 11 Macy’s home stores in Chicago, Minneapolis, and Detroit. The Minneapolis-based company Art Holdings had been operating the Look Galleries inside Macy’s for the past five years.

But not all style and fashion will be falling by the wayside. A panel has selected six designers to be highlighted in the first Chicago Fashion Incubator at the State Street store. Look for the designers to start their one-year appointment in April, as they’re trained and mentored in economics, marketing, merchandising and more.

Macy's store sign by Mr. Ush.