Midway #1 In Customer Satisfaction

By Margaret Lyons in News on May 21, 2008 3:02PM

Midway ranked number-one on customer satisfaction for midsize airports in a new survey from J.D. Power and Associates, who apparently took a break from giving awards to every car ever to compile this data. According to the survey, late-arrival rates were the highest since 1996, customers are less satisfied than ever, and fewer people are checking bags. Perhaps even fewer travelers will be checking bags now that American will be charging $15 to do so.

The big MDW scored well for its baggage-claim area (agreed), terminal facilities (sure, why not), and airport accessibility. We love flying out of Midway—it's so much cleaner and brighter than O'Hare, plus there's way less schlepping around and far fewer people. Astonishingly, La Guardia came in second for midsize airports, which calls into question the entire study; La Guardia is disgusting.

O'Hare can in 12th for large airports, scoring 3/5 in every category. [J.D. Power's press release, Trib, photo by WallyG]