Comcast on DNS Outage: What Refunds?
By Chuck Sudo in News on Dec 7, 2010 5:40PM
Comcast high-speed internet subscribers looking for a refund on their service due to Sunday night's DNS outage better get in line and be prepared to scream at the top of your lungs.
A Comcast spokeswoman said there are no plans to offer mass refunds to subscribers, although any who wish to request one can do so individually. The DNS outage was the second one Comcast has suffered in two weeks. Sunday's affected an estimated 1.2 million Comcast subscribers in the Chicago area, northwest Indiana, southwestern Michigan and Minnesota. Since Comcast is the primary high speed internet provider in the Chicago market and there's very little government oversight, they can take their time in offering refunds, frustrating subscribers in the process.