What Happens if Your Groupon Goes Down?

By JoshMogerman in Miscellaneous on Dec 12, 2010 8:00PM

Anthony’s update on the melodrama that is Mado caught our attention earlier this week. Not just because we love the restaurant and have been shocked to see things fall apart so fast. Embarrassingly, we have to admit some selfish concern on this one: bunches of us are sitting on Groupons for the restaurant that now threaten to become worthless. So, in the interest of...well...self-interest, we investigated.

The site has a pretty clear answer to the question "What if the business for my Groupon closes down?”

If anything happens that makes it impossible for you to redeem your Groupon, we'll make sure you get your money back.

Since the situation at Mado looks like it could drag on, we thought it worthwhile to pursue a bit more info. Not too tough, given solid customer service response. They would not speculate on the status of any particular client, but sent along this reassuring email:

...I would not worry too much about the status of your Groupon. In the rare and somber situation that a Groupon-running business goes under, we will gladly refund you any money you have spent on said Groupon. We'll even give you the choice to have Groupon credit OR your money back. As soon as we are alerted to a business' closing and are able to confirm the closing, we send word to everyone who has yet to redeem their Groupon, and urge them to contact us in order to get their money back.

Good news for the penny pinchers that have made Groupon such a success in the first place.