Metra Apologizes For Monday's Union Station Mix-Ups And Delays
By Samantha Abernethy in News on Jan 10, 2012 11:30PM
Metra officials say what should've been a simple signal fix caused a 42-minute delay during rush hour on Monday. Plus, communication issues at Union Station had commuters confused and frustrated, as the crowds grew and schedule changes didn't help. The Tribune writes:
Metra trains on the BNSF, SouthWest Service and Heritage Corridor lines were delayed anywhere from 15 to 50 minutes. At least two trains had to be consolidated. Customers reported the South Concourse was jam-packed and complained of getting confusing information about delays and trains.
Metra issued a formal apology, but ultimately passed the blame on to Amtrak, which is responsible for monitoring tracks and signals. The signal problem made it impossible for any trains to leave or enter the station. We just hope you're not reading this post while waiting through another Metra delay.