While the Field’s Fans are too busy protesting poor customer service at Macy’s as they long for the days of Marshall Field’s, customer satisfaction for shopping scabs has increased. An annual University of Michigan Study ranking shopper satisfaction among discount and department stores and supermarkets reported Macy’s saw a 5.6% increase in customer satisfaction, ending with a score of 75 out of 100 points. Nordstrom tops the list with a score of 80, only five points between the two. The Sun-Times reported:
Macy's credited its 5.6 percent jump in customer satisfaction to the retailer's "My Macy's" efforts, aimed at building the national Macy's brand one customer at a time, a company spokesman said.
Meanwhile, Macy’s announced they would be closing by the end of the month the art galleries at 11 Macy’s home stores in Chicago, Minneapolis, and Detroit. The Minneapolis-based company Art Holdings had been operating the Look Galleries inside Macy’s for the past five years.
But not all style and fashion will be falling by the wayside. A panel has selected six designers to be highlighted in the first Chicago Fashion Incubator at the State Street store. Look for the designers to start their one-year appointment in April, as they’re trained and mentored in economics, marketing, merchandising and more.
Macy's store sign by Mr. Ush.

Friday Afternoon Diversion


While the Field’s Fans are too busy protesting poor customer service at Macy’s...
Since when have the protests been about poor customer service at Macy's? Is that a lame attempt at sarcasm, or just not a very well thought out statement on your part?
All protests against Macy's are kind of lame.
I think the men's department at macy's is small and understaffed and have very few options in menswear. They carry limited sports jackets and even fewer pieces. It's not a place to go to get deals on expensive clothing either, as the stuff they do have is either astronomically expensive or just downright cheap. Everything is laid out like it has been thrown there and the employees seem overworked and underpayed.
Any body wanna ask me the time? I can find out for you by checking my new watch purchased from Macy's Friday. I wanted to time my purchas with a protest, but Macy protestors tend to be a more sedentary lot. Thier winters are about being parked on a suburban couch, eating bon bons( but drinking Diet coke) watching TV Soap Operas.
But come May,I'm sure they will shed their Christmas sweaters, dust off those track suits, hoist each other onto metra trains and be right back to fight for their "movement"!
I would agree with matty about the staff. I've gone there twice since converting to Macy's (once to buy a suit, so it's not like I was browsing socks), and the few employees who were around offered no assistance whatsoever. I've had better customer service at garage sales...