Results tagged “satisfaction”

While the Field’s Fans are too busy protesting poor customer service at Macy’s as they long for the days of Marshall Field’s, customer satisfaction for shopping scabs has increased. An annual University of Michigan Study ranking shopper satisfaction among discount and department stores and supermarkets reported Macy’s saw a 5.6% increase in customer satisfaction, ending with a score of 75 out of 100 points. Nordstrom tops the list with a score of 80, only five points between the two. The Sun-Times reported: