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The CTA has released its Mystery Shopper reports (recall the mystery shopping program), and apparently the rest of the city rides the Heaven Express down Miracle Drive, direct from Unicorn Town.
- For buses: 77.9 percent were "satisfied" or "extremely satisfied" with bus cleanliness, and 78.5 percent reported timely service.
- For trains: 76.4 percent were "satisfied" or "extremely satisfied" with the cleanliness of the rail system, 79.1 percent reported timely rail service, and 78.2 percent said the CTA provides sufficient "announcements and signage to assist them."
Read the full reports (or sign up to be a mystery shopper) here. The CTA says it's made some immediate responses to complaints, including washing the Morse Red Line stop, putting in better lights at the Washington Blue Line stop, cleaning the Ashland Green Line stop's elevator "due to comments about odors," replacing a missing bus stop sign, and fixing a broken information screen on a #4 Cottage Grove bus.
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They are either picking certain people to mystery shop kindly. . .or they don't have anyone that can do math. . that is ridiculous.
What city's train system were those 76.4% and 78.2% of people riding? The Washington DC Metro? Must be, because there's sure as hell nothing clean, well-signed, or well-communicated about CTA trains.
I got the mystery shopper report last night. All I could do is laugh. My mystery shopping response was anythig but nice. I would love to see the raw data.
So that's where all those West bound Kimball buses are!
Tooling the Mystery Shoppers around the city at night, instead of making sure I don't have to walk a mile from the el( wondering if it will crash) to get home to feed my dog after a 13 hour day!