CTA Responds To Mystery Shoppers
By Margaret Lyons in News on May 29, 2008 4:35PM
The CTA has released its Mystery Shopper reports (recall the mystery shopping program), and apparently the rest of the city rides the Heaven Express down Miracle Drive, direct from Unicorn Town.
- For buses: 77.9 percent were "satisfied" or "extremely satisfied" with bus cleanliness, and 78.5 percent reported timely service.
- For trains: 76.4 percent were "satisfied" or "extremely satisfied" with the cleanliness of the rail system, 79.1 percent reported timely rail service, and 78.2 percent said the CTA provides sufficient "announcements and signage to assist them."
Read the full reports (or sign up to be a mystery shopper) here. The CTA says it's made some immediate responses to complaints, including washing the Morse Red Line stop, putting in better lights at the Washington Blue Line stop, cleaning the Ashland Green Line stop's elevator "due to comments about odors," replacing a missing bus stop sign, and fixing a broken information screen on a #4 Cottage Grove bus.